This resource is an article-style list of AI and digital tools for small and medium-sized businesses. It covers website content management systems, artificial intelligence applications, search engine optimisation, customer relationship management, social media, cyber security, VoIP, webinars, QR codes, online accounting, e-commerce, payment platforms, VPNs, cloud backups and subscription services. It also includes intranets, extranets and a small-business carbon footprint calculator for assessing emissions. Further sections signpost browser translation extensions, keyword-volume and search-listening tools, free SEO utilities, and named AI and software products including ChatGPT, Claude, Google Gemini, Perplexity, Gamma and Wix. Additional links cover mobile-friendliness, page speed, CRM, antivirus, cloud storage and network testing. The resource is framed around business productivity and includes SME-focused carbon and digital support references relevant to UK businesses.
Essential Digital Skills is a 20-task checklist outlining the digital capabilities needed for business and workplace activities. It covers communicating through email, Microsoft Teams, Zoom and WhatsApp; creating, sharing and collaborating on documents; using professional networks; and completing digital workplace records such as holidays, timesheets and expenses. The resource also addresses secure access, synchronisation and sharing of information across devices, use of common office software, online research, tutorials and productivity tools. A substantial section focuses on staying safe and legal online, including privacy settings, data protection, authentication, secure websites and Wi-Fi, phishing awareness, software updates and responsible sharing of personal information. The text is practical and skills-focused, but does not provide detailed instructions, assessment criteria or explicit UK-specific legal guidance.
Total Digital for Business is an overview of a digital-support programme delivered by South East Enterprise for businesses, including sole traders and growing teams. It describes a combination of one-to-one advice and live, practical webinars, beginning with an assessment of participants’ digital skills and business needs. Coverage includes business planning, sales and marketing, core digital tasks, online safety, and the legal considerations surrounding AI use. The programme focuses on applying digital tools and artificial intelligence to everyday workflows, including content creation, research, information retrieval, task automation and agentic, multi-step processes. Examples of tools named include ChatGPT, Claude, Gemini and Perplexity. The stated outcome is improved competence in using AI and digital applications for business activities, with emphasis on safe and secure practice. UK-specific framing includes delivery by a South East Enterprise programme and reference to applicable law.
Total Digital for Work is a programme description outlining South East Enterprise’s training and support for improving workplace digital and AI skills. It covers core digital essentials, including email, file and folder management, online searching, online safety and security, remote collaboration and online meetings. The programme also introduces practical uses of AI tools such as Gemini and ChatGPT for content creation, research and brainstorming, alongside commonly used workplace applications. The resource explains the delivery model: an adviser-led initial meeting, a skills assessment, personalised one-to-one support and practical workshops. Its stated aim is to help participants become competent in everyday digital tasks and prepare for modern employment. The content is framed around the UK Essential Digital Skills approach, including the 20 tasks identified as important for work, and presents AI as a current workplace requirement.
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