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Join a growing community of business owners. Get the latest business guidance and economic news via WhatsApp, email, or RSS.
9 March 2026
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9 min
In this video, Liz Barclay speaks with Samantha Acton, the founder of Domestic Angels, a successful UK franchise business. Samantha shares her journey from starting with no business plan or experience in recruitment to now having eight franchises across the UK employing about 50 people. She highlights the challenges she faced, particularly in employing people and learning to manage wages. Samantha's story underscores the importance of curiosity, resilience, and a willingness to learn in the face of difficulties. Samantha also discusses the need for more accessible resources for micro and small businesses. She suggests that the information currently available is too fragmented and should be consolidated in one place, preferably in a government-owned platform. This would include easy-to-understand policy documents, processes for disciplinary and grievance procedures, and calculators for sick pay and maternity pay. Samantha's insights underscore the need for more comprehensive support for the 4.8 million micro-businesses in the UK, the majority of which are single-person businesses. This conversation provides valuable insights for small business owners navigating similar challenges.
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