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17 February 2026
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10 min
In this episode of Business111.com coffee pod, Liz Barclay and Kirsty Ingleson discuss the role of Artificial Intelligence (AI) in small businesses. Ingleson, who works for AI Meets Reality, explains that AI is already embedded in our daily lives, often without us realizing it. She mentions examples like predictive text and sat navigation systems. The conversation then shifts to the recent boom in generative AI, which pushes AI to its limits to create new things based on its training. Ingleson highlights the rapid growth of the ChatGPT platform, which quickly amassed 50,000 users and became a popular tool for businesses. Ingleson emphasizes the potential of AI for small and micro businesses, not as a replacement for human labor, but as a tool to automate time-consuming tasks. She shares her experience of using AI in her own business, where she has trained a model to handle tasks like pricing and social media management. She encourages business owners to explore the capabilities of AI, suggesting that it can often perform tasks beyond what they initially imagine, provided it is trained and prompted efficiently. The key takeaway for UK small business owners is the potential of AI to streamline operations and improve efficiency in their businesses.
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